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LaFontaine INFINITI Ann Arbor – What can I expect during an INFINITI service visit at LaFontaine INFINITI Ann Arbor in Ann Arbor, MI?
Keeping your INFINITI running beautifully should feel straightforward and reassuring, and that is exactly what our service experience is designed to deliver. If you are planning your first visit to LaFontaine INFINITI Ann Arbor for maintenance or repairs, here is a clear, local guide to what you can expect from check in to pick up, plus how our certified team, genuine parts, and thoughtful amenities all work together to make service simple for drivers around Ann Arbor.
A simple check in and convenient scheduling
Getting on our calendar is easy. You can schedule service online in just a few steps, choosing the date and time that works for you. If you prefer, call our team during Service Hours and we will be happy to help you book. When you arrive, pull into our service area for a quick check in with an advisor who will confirm your concerns and note any additional items you would like us to look at while your vehicle is here.
We are located at 3500 Jackson Rd. in Ann Arbor, close to I-94 and only a few minutes from the University of Michigan campus, so stopping by on your way to or from work is convenient. Our Service Hours are Monday through Friday 7:30 AM to 6:00 PM and Saturday 8:00 AM to 2:00 PM.
Certified care and Genuine INFINITI Parts
Your INFINITI benefits from brand specific training, tools, and diagnostics. Our INFINITI Certified Technicians receive regular training to stay current with the latest INFINITI engineering. That expertise matters whether you are in for an oil change or a more complex repair, because it helps us identify issues accurately and service your vehicle with precision.
We use Genuine INFINITI Parts for repairs and replacements, helping preserve the integrity, performance, and longevity of your vehicle. If you are a do it yourself owner, you can also order genuine parts and install them yourself. Either way, your INFINITI is getting components engineered for your exact model.
Comforts and conveniences while you wait
If you are planning to stay on site, relax in our Luxury Service Lounge with complimentary WiFi and beverages. Need to keep moving? You can request a Courtesy Vehicle when you book your appointment, and we will do our best to accommodate your schedule. When your service is complete, we will return your vehicle with a complimentary car wash so it looks as refreshed as it runs.
Throughout your visit, our advisors will keep you informed. We will review recommended work, answer questions, and get your approval before we proceed with anything beyond what you scheduled.
Services we handle every day
From daily commuting along I-94 to stop and go driving around downtown and Kerrytown, Ann Arbor roads put a variety of demands on your vehicle. Our team is equipped to handle routine maintenance and repairs that keep you confident on every trip.
- General automotive repair: covering a wide range of diagnostics and fixes
- Preventative car maintenance: factory recommended interval services and inspections
- Synthetic motor oil replacement: paired with the correct oil filter
- Brake repair: pads, rotors, and brake fluid services
- Air conditioning and heater service: system checks and repairs
- Cooling system and radiator repair: leaks, hoses, and radiator care
- Engine diagnostic: pinpointing concerns quickly and accurately
- Tune up: performance focused checks and replacements
- Belts, hoses, fluids: detailed inspection and replacement as needed
- Air filters: engine air and cabin air filter replacement
- Alternators, batteries, starters: testing and replacement
- Headlights: bulb and component replacement
- Transmission services: inspections and fluid services
- Struts: ride and handling component replacement
- All fluid level checks and corrections: top offs and adjustments
If you are planning multiple maintenance items, our advisors can help you organize the work efficiently so you are in and out with minimal downtime.
What your visit typically looks like
Every appointment is tailored to your needs, but here is a general flow so you know what to expect from start to finish.
- Check in and conversation with your advisor to confirm your concerns and goals for the visit.
- A thorough inspection tied to your requested services and current mileage.
- Clear review of any findings and recommendations, with your approval before additional work.
- Service performed by an INFINITI Certified Technician using Genuine INFINITI Parts as needed.
- Quality check and complimentary car wash before we return the vehicle to you.
- Pickup, where we review the work performed and answer any questions.
- Guidance on future maintenance so you can plan ahead with confidence.
If anything unexpected comes up, we will reach out and walk you through options so you can decide how you would like to proceed.
Collision Center help if you need it
For body and paint work, our Collision Center supports all makes and models and includes paintless dent repair, glass repair, and auto painting. Completed work carries a lifetime warranty, and we accept all major insurance companies. Our team will assist with the claim process, provide regular updates, and can arrange on site rentals. There is even a pick up and delivery option to help you keep your day on track.
Service that fits Ann Arbor driving
Ann Arbor driving often means a mix of short trips through neighborhoods like Burns Park and longer stretches on US 23 or M 14. That variety can lead to unique wear patterns on brakes, suspension components such as struts, and under hood items like belts and hoses. Pairing your routine oil changes with periodic brake checks and fluid inspections helps keep everything working smoothly between seasons and through construction zones that are common around town.
To make maintenance easier to manage, you can take advantage of our current service specials, which may include common items like oil changes or tire rotations. Check our site before you book, and we will apply any eligible special when you arrive.
Preparing for your appointment is simple. Jot down any symptoms you have noticed, bring your wheel lock key if applicable, and share how you use your vehicle day to day. That context helps our technicians focus their inspection and recommend the most relevant services for your driving routine.
Ready to get on the schedule? You can start online, call us at 734-352-6806, or stop by on Jackson Rd. We proudly serve Ann Arbor and surrounding communities such as Ypsilanti, Brighton, Howell, Novi, Troy, and Grand Rapids, and we look forward to caring for your INFINITI.
Frequently Asked Questions:
Do you service vehicles other than INFINITI?
Yes. While our specialty is INFINITI, our Service Center can perform maintenance and repairs on other makes as well. If you have questions about a specific vehicle, contact us and we will be glad to help.
Can I request a Courtesy Vehicle?
Yes. You can request a Courtesy Vehicle when you schedule your appointment. Availability can vary by date and service type, so booking early helps us plan around your needs.
Do you use Genuine INFINITI Parts?
We do. For repairs and replacements, we use Genuine INFINITI Parts to help maintain your vehicle’s performance and longevity. If you prefer to handle a DIY job, you can also order genuine parts through us.
How long will my service take?
Timing depends on the work being performed. Routine maintenance such as an oil change is typically quicker than larger repairs. When you check in, your advisor will provide an estimated completion time and keep you updated throughout the visit.
What amenities are available if I wait?
Our Luxury Service Lounge offers complimentary WiFi and beverages, and we provide a complimentary car wash with service. If you need to be on the move, ask us about a Courtesy Vehicle when you book.
Do you have Saturday service hours?
Yes. Our Service Department is open Monday through Friday 7:30 AM to 6:00 PM and Saturday 8:00 AM to 2:00 PM, making it easier to fit service into your week.
Can you help with collision or glass repairs?
Absolutely. Our Collision Center handles paintless dent repair, glass repair, and auto painting for all makes and models. We accept all major insurance companies, provide regular updates, and back completed work with a lifetime warranty.
How do I schedule my next visit?
Use our online scheduler to pick a time that fits your day, or call us at 734-352-6806. We will confirm your appointment, discuss any concerns, and make sure your service plan is ready when you arrive.
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